Terms of service

TERMS OF SERVICE

Welcome to MimoPets ("we", "us", "our"). These Terms of Service govern your use of our website mimopets.shop and the purchase of products from our online store. By accessing our site or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our site.

1. ABOUT US

MimoPets is an online store operating in the United Kingdom, selling pet products to customers worldwide. Our registered contact email is hello@mimopets.shop.

2. ELIGIBILITY

By placing an order, you confirm that:
✓ You are at least 18 years old
✓ The information you provide is accurate and complete
✓ You have legal authority to enter into a binding contract

3. PRODUCT INFORMATION

We work hard to display our products accurately, including images, descriptions, dimensions, and colours. However, slight variations may occur due to screen settings, photography lighting, or product batches.

All products are sold subject to availability. If a product becomes unavailable after your order, we'll contact you with options or issue a full refund.

4. PRICING & PAYMENT

All prices are displayed in British Pounds (£) by default, with automatic conversion to your local currency where available. Prices include applicable VAT for UK orders.

We reserve the right to modify prices at any time. The price applied to your order is the one displayed at the moment of checkout.

We accept secure payments via:
✓ Major credit and debit cards (Visa, Mastercard, American Express)
✓ PayPal
✓ Apple Pay & Google Pay
✓ Shopify-supported payment providers

5. ORDERS & CONFIRMATION

When you place an order, you'll receive an automatic email confirmation. This email does not constitute acceptance — it confirms receipt only. Your order is officially accepted when we dispatch it and send you a shipping confirmation with tracking.

We reserve the right to refuse or cancel any order at our discretion (for example: pricing errors, suspected fraud, or stock issues). In such cases, you will be fully refunded.

6. SHIPPING

Please see our full Shipping Policy for delivery times, costs, tracking, and lost-parcel procedures.

7. RETURNS & REFUNDS

Please see our full Refund & Returns Policy for the 60-day satisfaction guarantee, eligibility, and processing times.

8. INTELLECTUAL PROPERTY

All content on mimopets.shop — including logos, product photography, written copy, designs, and graphics — is the property of MimoPets or licensed to us. You may not copy, distribute, or reproduce any of it without our written permission.

9. CUSTOMER ACCOUNTS

You can place orders as a guest or create an account. If you create one, you're responsible for keeping your password secure and for any activity under your account.

10. ACCEPTABLE USE

You agree not to:
✗ Use our site for fraudulent or illegal activity
✗ Attempt to hack, disrupt, or reverse-engineer our site
✗ Use automated tools (bots, scrapers) without permission
✗ Submit fake reviews or misleading information

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, MimoPets is not liable for:
✗ Indirect, incidental, or consequential damages
✗ Loss of profit, goodwill, or data
✗ Delays caused by carriers, customs, or events beyond our control

Our total liability for any order is limited to the amount paid for that order.

Nothing in these terms excludes our liability for fraud, gross negligence, or any other liability that cannot be excluded under UK law.

12. CONSUMER RIGHTS

If you are a UK consumer, nothing in these terms affects your statutory rights under the UK Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

13. PRIVACY

Please read our Privacy Policy to understand how we collect, use, and protect your personal data in compliance with UK GDPR.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The current version is always available on this page, with the date of last update at the bottom. Continued use of our site after changes means you accept the updated terms.

15. GOVERNING LAW

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. CONTACT

For questions about these terms or anything else, email us at hello@mimopets.shop. We respond within 24 hours, Monday to Friday.

Last updated: May 2026

— The MimoPets Team 🐾